By agreeing to these terms you agree that you have read them in their entirety. Due to the sensitive nature of our products, all orders are final sale. If your product melts in transit, the order is not eligible for a refund. If your order is damaged in transit, you must file a claim with USPS or UPS. We are not responsible for lost or stolen items once shipped. If your order is lost in transit you must file a claim with UPS or USPS. Please allow 5-10 business days for order processing.